Booking and Payment Terms
Booking Process
Booking a holiday with Wisdom Getaway is straightforward and customer-friendly. Prospective travelers can initiate the process by contacting the agency directly through their website, email, or phone. Their team of travel experts is available around the clock to assist clients in planning and customizing their itineraries. Once a traveler has expressed interest, the company provides a detailed itinerary and quotation. Customers can make bookings by confirming their travel plans and making the necessary payments online or through direct contact with the agency (Wisdom Getaway) (Wisdom Getaway).
Booking Steps
Consultation: Contact the agency through their website or via phone to discuss your travel preferences, destinations, and requirements.
Custom Itinerary: Based on your input, their team creates a personalized itinerary and provides a detailed quote.
Confirmation: Once you approve the itinerary and quote, confirm the booking by making a payment through their secure payment options.
Finalization: Receive confirmation details, including tickets, accommodations, and other arrangements, ensuring a hassle-free travel experience.
Booking Confirmation
A booking is confirmed once a deposit of 25% of the total tour price has been received. Final payment is due 3 days before the commencement of the tour.
Payment Methods
We accept payments through credit cards, bank transfers, and other online gateways. Additional charges for foreign exchange or transaction fees may apply for international payments.
Travel Itinerary and Amendments
Itinerary Changes by Us
We reserve the right to adjust the itinerary due to circumstances beyond our control, such as weather conditions, road closures, or other unforeseen events. Any significant changes will be communicated promptly to the customers.
Customer-Initiated Changes
Health and Safety
Health Requirements
Customers are responsible for ensuring they meet the necessary health requirements to participate in the tour. This includes ensuring vaccinations or any medical precautions recommended for the travel destination are up to date.
Medical Conditions
Force Majeure
We are not liable for any delay, change, or cancellation of services due to unforeseeable events such as natural disasters, government restrictions, strikes, or any other event beyond our control. In such cases, we will do our best to provide alternative services but are not liable for additional costs incurred by the customer.
Traveler's Responsibility
Personal Belongings
Customers are responsible for the safety of their personal belongings. We advise against carrying valuables and recommend using safes at accommodations. We are not liable for any loss, theft, or damage to personal items during the trip.
Conduct
Limitation of Liability
While we strive to ensure all services provided are up to standard, our liability for any damages or losses arising from the tour is limited to the value of the booked tour. We are not responsible for any indirect or consequential losses, including, but not limited to, lost opportunities or additional costs incurred by the customer.
Cancellation and Refund Policy
Cancellations by the Customer:
Cancellations made more than 30 days before the tour start date will incur a fee of 10%.
Cancellations made 15-29 days before the tour will incur a 25% charge.
Cancellations made 7-14 days before the tour will incur a 50% charge.
No refunds will be provided for cancellations made less than 7 days before the tour.
